Account Deletion
Last updated: November 3, 2025
This page explains how to delete your Toiletly account and what happens to your data when you do. We are committed to transparency and giving you full control over your personal information.
How to Delete Your Account
You can delete your Toiletly account at any time through the following methods:
Method 1: Web Dashboard (Recommended)
- Log in to your account at toiletly.app
- Go to Settings → Profile
- Scroll to the bottom and click Delete Account
- Confirm your decision by checking the confirmation box and typing "DELETE"
- Your account will be permanently deleted
Note: Account deletion is currently only available through the web dashboard, not in the Android or iOS apps.
Method 2: Contact Us
If you cannot access your account or prefer assistance, you can request deletion by contacting us:
We will process your request within 30 days as required by data protection regulations.
What Happens to Your Data
When you delete your account, the following occurs:
Immediately Deleted
The following data is permanently removed from our systems:
- Personal Information: Your name, email address, and password are permanently removed
- Profile Data: Your display name, bio, and any profile photo are deleted
- Authentication Tokens: All login sessions are terminated
- Location History: Any stored location preferences are removed
- Gamification Data: Your XP points, levels, badges, and all achievement records are permanently deleted
- Private Preferences: All app settings and preferences are cleared
- Toilet Ratings: All star ratings you submitted for toilets are permanently removed
- Referral Data: Your referral code and associated referral statistics are deleted
Anonymised Data (Retained but Disconnected)
Some community contributions remain on the platform but are disconnected from your identity. Your user ID is permanently removed from these records, making them fully anonymous:
- Toilet Submissions: Any toilets you added to the map remain available to the community but with no record of who submitted them
- Toilet Edits: Updates you made to existing toilets (location corrections, accessibility info, opening hours, etc.) remain but are anonymised
- Moderation Reviews: If you were a moderator, your review decisions remain but without attribution to you
- Analytics: Aggregated, anonymised usage statistics may be retained for service improvement
This approach ensures valuable community-contributed data remains available for users while completely protecting your privacy.
Retained for Legal Compliance
In some cases, we may be required to retain certain data for legal or regulatory purposes:
- Audit Logs: For up to 12 months for security and compliance
- Financial Records: If applicable, retained as required by UK law
- Legal Disputes: Data may be retained if there is an ongoing legal matter
Data Retention Timeline
| Data Type | What Happens |
|---|---|
| Account credentials (email, password) | Deleted immediately |
| Personal information (name, profile) | Deleted immediately |
| Profile photo | Deleted immediately |
| Gamification records (XP, badges, levels) | Deleted immediately |
| Toilet ratings (star ratings) | Deleted immediately |
| Referral data | Deleted immediately |
| Toilet submissions & edits | Anonymised (user_id removed, data retained) |
| Moderation reviews | Anonymised (user_id removed, decisions retained) |
| Analytics data | Anonymised within 30 days |
| Legal compliance data | As required by law (up to 12 months) |
Cannot Be Undone
Important: Account deletion is permanent and irreversible. Once deleted:
- You cannot recover your account, data, or progress
- You cannot reclaim your username or display name
- All your XP, levels, and badges are permanently lost
- You will need to create a new account to use Toiletly again
We recommend carefully considering this decision before proceeding.
Before You Delete
If you're experiencing issues with your account, consider these alternatives:
Temporarily Deactivate
While we don't currently offer account deactivation, you can:
- Remove the app from your device
- Log out of all sessions
- Change your email to a temporary address
- Contact us to discuss options
Update Your Privacy Settings
You may be able to address your concerns by:
- Adjusting your profile visibility
- Changing notification preferences
- Reviewing your privacy settings
- Disabling optional data collection
Contact Support
If you have specific concerns, we're here to help:
Children's Accounts
Toiletly is not intended for children under 13. If you are a parent or guardian and believe your child has created an account, please contact us immediately so we can delete it.
Your Rights Under GDPR
Under UK GDPR and equivalent data protection laws, you have the right to:
- Right to Erasure: Request deletion of your personal data
- Right to Access: Request a copy of all data we hold about you
- Right to Rectification: Correct any inaccurate information
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to certain types of processing
Deleting your account exercises your right to erasure. For other rights, please contact us.
Third-Party Services
When you delete your account, we remove data from our systems. However, some third-party services may retain data according to their own policies:
- Google Analytics: Anonymised data retained up to 26 months
- Firebase: Crash and analytics data subject to Firebase retention policies
- OpenStreetMap: Map tile requests are not stored with user accounts
We do not control third-party retention policies but work only with reputable providers who respect privacy regulations.
Platform-Specific Information
Android (Google Play)
- Account deletion complies with Google Play's data deletion requirements
- Deletion must be performed through the web dashboard at toiletly.app
- After deletion, no personal data is retained in any Google Play-integrated services
- Firebase authentication tokens and analytics data are cleared according to Firebase policies
iOS (Apple App Store)
- Account deletion complies with Apple's App Store privacy guidelines
- Deletion must be performed through the web dashboard at toiletly.app
- After deletion, no personal data is stored on iCloud or associated with your Apple ID
- Apple services used by the app are disconnected
Web Platform
- Account deletion is performed directly through the web dashboard
- All browser cookies and local storage data are cleared upon logout
- Session tokens are immediately invalidated across all devices
Questions or Concerns
If you have questions about account deletion or data retention, please contact us:
Toiletly Ltd – Company No. 16656730
71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Our registered office does not accept customer mail. Please use the contact form for fastest response.
Related Pages
- Privacy Policy – How we handle your data
- Terms of Service – Terms of using Toiletly
- Contact Us – Get help or ask questions
This Account Deletion page is effective as of November 3, 2025.