Privacy Policy

Last updated: November 3, 2025

Toiletly (“we”, “our”, or “us”) is committed to protecting your privacy and handling your data in a transparent and secure way. This Privacy Policy explains what information we collect, how we use it, and the rights you have.

1. Who We Are

Toiletly is a public toilet finding service designed to help parents with toddlers, people with disabilities, and the wider community discover accessible facilities.

Toiletly Ltd
Company number: 16656730
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Please note: our registered office address is for official correspondence only and does not process customer enquiries.

2. Scope of This Policy

This Privacy Policy applies to:

The Toiletly Android app (available on Google Play)
The Toiletly iOS app (available on the Apple App Store)
The Toiletly website at toiletly.app

Together these are referred to as “the Services”.

3. Information We Collect

a. Account Information

Name / Display Name
Email Address
Password (encrypted)
Profile photo (optional)
Profile settings and preferences

Creating an account is optional. You can browse toilets without signing in.

b. Usage & Contribution Data

Toilet submissions and edits (location, accessibility, opening times, etc.)
Photos you upload (toilets or profile)
Confirmations & votes
Gamification data (points, levels, badges, contributions)

Uploaded photos are publicly visible and intended to represent shared facilities, not personal content. Please avoid uploading identifiable images of people.

c. Technical Information

Log data (IP address, browser, device type, OS, timestamps)
Cookies and local storage (authentication, preferences, analytics)

d. Analytics & Crash Data

We use Google Analytics 4 and Firebase Crashlytics on Android and iOS to understand usage patterns and improve reliability. These services may collect anonymised device identifiers, crash traces, and general event data. We do not use these to personally identify you.

e. Map Data

We display maps using OpenStreetMap and Google Maps. These services may process limited technical data such as your IP address or approximate location to load map tiles.

f. App Permissions

Toiletly only requests permissions necessary for its core and optional features.

Android

Location (approximate and precise) – used to show nearby toilets and to tag new toilets when adding. Processed only while the app is active; no history is stored.
Camera – used when taking a photo of a toilet or updating your profile picture.
Photos and media (READ_MEDIA_IMAGES / READ_EXTERNAL_STORAGE) – allows you to choose an existing photo from your gallery.
Network access – required to download toilet listings, map data, and submit updates.
Network state and wake permissions – used by Flutter and mapping libraries for connectivity and keeping the screen active during map use.

iOS

Location (When In Use) – used to show toilets near your current position and when adding new ones.
Camera – used to capture toilet photos or update your profile picture.
Photo Library – used to select images from your device gallery.
Network access – required to load maps and submit updates.

Permissions are optional except for basic network access. You can revoke them anytime in your device settings.

4. How We Use Your Information

Service delivery – Provide listings, maps, and account functionality.
Community contributions – Manage submissions, confirmations, and XP.
Safety & moderation – Review content and prevent misuse.
Analytics & performance – Improve usability and stability.
Legal compliance – Meet UK and international obligations.
Communication – Service-related emails (e.g. password reset); no marketing without consent.

5. Legal Bases for Processing

Under UK GDPR and equivalent frameworks:

Consent – for optional permissions and analytics.
Contract – to provide Toiletly when you create an account.
Legitimate Interests – improving the service, ensuring security.
Legal Obligations – when required by law.

6. How We Share Your Data

We share data only when necessary:

With other users (e.g. your display name and any photos you upload)
With service providers (hosting, analytics, maps)
With authorities when legally required

We never sell your personal data.

7. Data Retention

Account data retained while active
Contribution data (toilets, photos) may remain in anonymised form
Analytics retained up to 26 months (Google default)
Moderation records retained up to 12 months

8. Your Rights

Under applicable law (including UK GDPR) you can:

Access, correct, delete, or export your data
Restrict or object to processing
Withdraw consent anytime

To delete your account, visit toiletly.app/delete-account.
Contact us for data requests.

9. Children’s Privacy

Toiletly is not intended for children under 13. If you believe a child has submitted personal data, please contact us.

10. Security

We use encryption, secure servers (SSL/TLS), and access controls.
No system is entirely secure; please protect your credentials carefully.

11. Cookies & Tracking

Essential cookies – for login and preferences
Analytics cookies – via Google Analytics 4; optional where consent applies

Manage or disable cookies in your browser or system settings.

12. International Transfers

Data may be processed outside the UK by service providers (e.g. Google, Cloudflare).
We rely on Standard Contractual Clauses and other safeguards to protect your information.

13. Platform Compliance

Google Play (Android)

Complies with Google Play’s User Data and Data Safety policies.
All declared permissions are used solely for features described above.

Apple App Store (iOS)

Aligned with Apple’s App Privacy Details and App Tracking Transparency requirements.
All data categories (account info, photos, location, analytics) are declared in App Store Connect.

14. Changes to This Policy

We may update this Privacy Policy periodically.
Significant updates will be communicated in-app and via our website.

15. International Users

Our services are operated from the United Kingdom.
By using Toiletly outside the UK, you acknowledge processing may occur in the UK or by providers abroad.
We apply the same privacy standards globally.

16. Contact Us

For privacy-related questions or data requests:

Contact Form

Toiletly Ltd – Company No. 16656730
71–75 Shelton Street, Covent Garden, London WC2H 9JQ

Our registered office does not accept customer mail. Please use the contact form for fastest response.

This Privacy Policy is effective as of November 3, 2025 and supersedes previous versions.